Orders, Products and Payments

Completed Items/Orders: As each order varies in items, colours and fabrics I now take detailed photographs of each completed order to assist with any queries that may arise once the order has been received.

Order Emails: When you place an order with ‘craisymissdaisy’ and during the duration of the order until completion, you will receive several website generated emails.  I will also email you separately to confirm a rough time scale of when your order will be sent, as well as an email confirming the tracking number for shipping.  I may also need to email you if I am unable to process your order due to missing address/other information relating to your order (see below).

Missing Information:  If any information is missing from your order and I am unable to process it I will email you several times over the course of a week requesting this information. If I haven’t received a reply within 7 days of receipt of your order I will contact you once more to confirm that your order will be cancelled and a full refund will be issued.

Order Cancellation: If you wish to cancel an order you must do so within 1 hour or purchase.  If your order has already shipped please refer to the main return policy on how to return your item.  This does not apply to ‘made to order’ or ‘personalised’ items.  Buyer is responsible for paying return postage to return the item.  

Order Processing Times: I will always aim to post your order as soon as I can within 1-3 working days of receiving your order.  I only post Monday to Friday and do not post on weekends or UK public holidays.   If for any reason there is going to be a delay I will email you to let you know.  Processing times for made to order/custom items time are slightly different as custom items take longer to make but I will confirm the timescale with you at the time of ordering