*** APRIL 2024 *** If you have any queries or your order is urgent then please email info@craisymissdaisy.co.uk or fill out the contact form below, and I will get back to you as soon as I can.
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The information on this page sets out the Shipping Terms and Conditions for craisymissdaisy. Other terms of service can be viewed on the following links:
All Terms & Conditions | GDPR/Privacy Policy | Orders & Payment | Return & Refunds Policy
All orders are shipped via a tracked service from within the UK. At the moment I am unable to send any orders overseas and shipping is UK only.
Shipping time – I will aim to post your order as soon as I can within 3-5 working days after receipt of your order. I always try to post orders quickly, however, if for any reason there is going to be a delay, I will contact you via email to let you know. Larger orders may take longer but the timescale for these will be discussed with you prior to purchase.
Shipping Price is calculated by weight and value and all orders are shipped using a tracked service. This is usually Royal Mail, however, other companies may be used where necessary to keep costs down.
For very large orders please contact me first so I can find the best value shipping cost. In some cases I may need to split your order into separate parcels to obtain the best price.
All shipping times are approximate and although the majority of items posted within the UK arrive within a few days, it can take a little longer in some areas due to staff shortages because of Covid.
All of my items are packaged securely. If your item has been damaged in transit please contact me immediately so I can investigate further. Photographic evidence of the damage will be required, which should be sent via email within 14 days of receipt of your order. Once I have seen photographic evidence and confirmed the damage with Royal Mail a replacement will be sent.
All of the items on my website are sent using a tracked service. All of the labels have barcodes/QR Codes which when scanned give GPS coordinates. In the event that your item doesn’t arrive please contact me and I will investigate further.
To ensure safe delivery of your order:
If your order is returned to me due to non delivery to an incorrect address, or hasn’t been collected from a sorting office:-
I am currently only shipping within the UK. However, in the event that I do start shipping overseas, I am unable to mark international orders as gifts and any custom fees and import duties due are payable by the recipient.
Please check the import duties/sales taxes for your country before ordering, as some countries have a very low threshold.