Returns & Refunds Policy

The information on this page sets out the returns and refunds policy for craisymissdaisy.Other terms of service can be viewed on the following links: 

All Terms & Conditions |  GDPR/Privacy Policy |Shipping & Delivery

RETURNS & REFUNDS

Change of mind/cancellations that have already shipped (excluding made to order/custom orders/personalised items) – If for any reason you change your mind and wish to return an item from my website, including cancellations that have already been shipped, please email me within 14 days of receipt of the item to notify me of your return.  Once I have received your email I will provide you with the information needed to return your item.  Please note the following:-

• You must return your item within 14 days of notifying me of your return.  Any items received after this time will not be eligible for a refund.
• You must also notify me via email of the date the returned item was shipped.
• Buyer pays return postage (this includes cancelled orders)
• Items must be returned in the condition that it was received in and in either the original packaging/or packaged as well as the original packaging.  If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the final price before the refund is issued.
• If the refund is approved, a refund will be issued within 14 days of receipt of the return.  It is advisable to use either a signed for/tracked  service, for both UK and International returns and obtain proof of posting to return your item, as a refund will not be issued until the returned items have been received.
• Returns are only accepted from the original purchaser/buyer.   Any items received as gifts will not be eligible for returns by the recipient and will need to be returned by the original buyer.
• Returns are only accepted on items that were purchased on ‘ready to ship’ items and are not accepted for ‘made to order’, ‘custom made’ or ‘personalised items’ (please see the made to order/custom orders/personalised items paragraph below).

Faulty Items:

If there is a problem with your item and you think it may be faulty please contact me immediately upon receipt to let me know what the problem is.  I will need to see photographic evidence of the fault, which should be sent via email within 14 days of receipt.

• Once I have seen photographic evidence I will check it against the completed order photographs I hold for each order to confirm the condition and that it hasn’t been altered or tampered with in any way.  If it is confirmed that there is a fault, I will contact you with the details of where to send the return, which must be returned to me within 14 days.
• Items must be returned in the condition that it was received in and in either the original packaging/or packaged as well as the original packaging.  If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the final price.
• You must also notify me via email of the date the returned item was shipped.  It is advisable to use either a signed for/tracked  service, for both UK and International returns) and obtain proof of postage to return your item, as a refund will not be issued until the returned items have been received.
• Buyer pays return postage.  However, if the item is found to be faulty the return postage will be refunded.
• Once I have received the faulty item back a replacement will be sent.  If it isn’t possible to send a replacement for the same item you purchased then an alternative item will be discussed with you or a refund will be issued.

Please note that any item which states ‘Faulty Sample’ in the main title/description are exempt from returns as any defects will be detailed in the listing.   ‘Returns not Accepted’ will be shown on these listings.

Made to order/custom orders/personalised items: 

In accordance with the UK Distance Selling Regulations ‘made to order’, ‘custom orders’ and ‘personalised items’ are exempt from the Distance Selling Regulation return policy.

This applies to Custom Orders, Made to Order Items, personalised items and for any items where you choose your own paper, card or any other fabric/criteria to make up your item.  This also applies if you have requested that craisymissdaisy choose the fabric, felt or items on your behalf.

‘Returns not Accepted’ will be shown on all items that are exempt from returns.

Last updated: 8th September 2026