Shipping & Delivery
The information on this page sets out the Shipping & Delivery terms and conditions for craisymissdaisy. Other terms of service can be viewed on the following links:
Terms & Conditions / GDPR/Privacy Policy | Return & Refunds Policy
Shipping Price is calculated by weight and value and all orders are shipped using a tracked service.
- UK orders are sent using Royal Mail Tracked 48 or Tracked 24, however, other companies and services may be used for UK orders where necessary to keep costs down.
- US orders are sent using Royal Mail PDDP (Postal Delivered Duties Paid) service, which means any required tariff charges are included in the final postage price at checkout and ensures that there are no unexpected fees upon delivery.
For very large orders please contact me first so I can find the best value shipping cost. In some cases, and for orders over £75, I may need to split your order into separate parcels to obtain the best price.
Shipping time – I will aim to post your order as soon as I can within 3-5 working days after receipt of your order. I always try to post orders quickly, however, if for any reason there is going to be a delay, I will contact you via email to let you know. Larger orders may take longer but the timescale for these will be discussed with you prior to purchase.
- UK: All shipping times are approximate and although the majority of items posted within the UK arrive within a few days, it can take a little longer in some areas due to staff shortages.
- US: Once shipped please allow 7-14 working days for delivery, however, this can be considerably slower during the Christmas period and winter months with extreme weather conditions.
Customs/Import Duties: I am unable to mark US orders as gifts and any custom fees and import duties are prepaid and included in the final postage cost of your order. Please check the import duties/sales taxes for your country before ordering, as some countries have a very low threshold.
Damaged Items: All of my items are packaged securely. If your item has been damaged in transit please contact me immediately so I can investigate further. Photographic evidence of the damage will be required, which should be sent via email within 14 days of receipt of your order. Once I have seen photographic evidence and confirmed the damage with Royal Mail/other courier a replacement will be sent.
Non Delivery: All of the items on my website are sent using a tracked service. All of the labels have barcodes which when scanned give GPS coordinates. In the event that your item doesn’t arrive please contact me and I will investigate further.
If your order is returned to me due to non delivery to an incorrect address supplied, or if it hasn’t been collected from a sorting office:-
- I will refund your order minus postage costs (except for made to order/personalised items/custom orders which are exempt from returns under the UK Distance Selling Regulations).
- Re-send your order to the correct address but only after additional postage charges have been paid.
Last updated: 8th September 2026
